Your website has visitors needing your help
While more people are shopping online, this still undoubtedly poses some limitations. One of the biggest limitations is the lack of personal service that you get when walking into a store. Meeting a skilled and helpful store assistant can make all the difference to your buying decision and your overall experience.
Live chat brings this level of service to your online store, allowing you to engage with your customers, advise them on your products and answer their questions. This can help build confidence and drive sales.